August 23, 2013
We are currently looking for a Desktop Support Specialist. This position is a 20-hour a week, part-time position. Hours are 1:00pm - 5:00pm, Monday through Friday.
The position will share responsibility for troubleshooting and maintaining the 50+ computers and servers used by the UNC Press, all accompanying software, and the in-house network.
Desktop Support Specialist
UNC Press IT / General Administration
Reports to IT Manager
Type of Employment
This is a part-time position (20 hr/wk) and is not eligible for any University/UNC Press benefits.
The Desktop Support Specialist will be responsible for the day-to-day desktop support of all end users. The position will provide desktop support for all users experiencing problems with desktop/server software, hardware and other technology issues.
• Work with staff to resolve problems (hardware, software, network) related to computing in a professional and timely manner.
• Installation/configuration of new software and hardware, including updates and patches.
• Train users on software usage through in-person training sessions and/or written user’s guides.
• Maintain Press servers and backups; provides updated documentation for server processes.
• Work with University Information Technology Services (ITS) and third-party vendors to resolve issues including Active Directory, email server, VPN, network security issues and third-party software.
• Maintain inventory of all IT assets and coordinate with University Surplus Department to dispose of old hardware
Skills & Qualifications
• Practical working knowledge of installing, configuring and troubleshooting Windows operating systems (Windows XP through Windows 7) as well as Macintosh operating systems (10.4 through 10.8).
• Practical working knowledge of installing, configuring and troubleshooting hardware peripherals on multiple computing platforms.
• Practical working knowledge of Windows Server 2003, 2008, and Mac 10.5 Server.
• Practical working knowledge of TCP/IP networking and troubleshooting.
• Experience installing and configuring off-site, internet-based backups as well as file retrieval from said backups.
• Practical working knowledge of migrating end-user profiles (files, email, bookmarks, mapped drives, etc.) to new machines in multiple computing environments.
• Practical working knowledge of installing, configuring and troubleshooting the following software applications on multiple computing platforms: Microsoft Office, FileMaker, Adobe Creative Suite, Adobe Acrobat Professional.
• Experience configuring computers for joining Active Directory domains.
• Experience creating and deploying Active Directory Group Policies.
• Experience with configuring and maintaining NAS appliances.
• Experience evaluating vulnerability scans and patching software to maintain PCI compliance.
• Experience making specific recommendations for hardware and software, collecting necessary documentation for recommendations and official company quotes.
• Experience assisting users with safe configuration of handheld devices (Smartphones, Tablet computers) for use with Exchange servers.
• Experience uploading files via ftp to online content management systems and distribution partner servers. Ability to keep accurate records on all files as well as the status of said files on external web sites.
• Experience writing process documentation for both end users and IT support staff.
• Strong problem solving and analytical skills.
• 1-3 years of desktop support experience.
• Understanding of the day-to-day workings of a University Press and/or publishing business from Acquisitions to Marketing.
• Work history within a University or similar large enterprise setting.
• Experience installing and configuring Help Desk ticket tracking software for accurate reporting, and inventory control.
• Experience uploading title metadata when necessary. Must be able to assess uploaded metadata for accuracy and make changes as necessary.
• Experience managing a variety of Disability requests for textbooks in alternate format. Ability to ensure validity of said requests and to locate and select the most appropriate file. Ability to communicate professionally with requester with suggestions for using online content management system to access file and/or other third-party online system.
Qualified candidates should email a current resume and cover letter to the UNC Press IT Manager, Tom Franklin at firstname.lastname@example.org by
If you are seeking fulltime or freelance work, you may send a resume and supporting materials to:
The University of North Carolina Press
116 S. Boundary St.
Chapel Hill, NC 27514-3808
We look forward to hearing from you.